“We couldn’t understand patterns in demand or make the case for the resources we knew were needed. As the new approach became part of daily practice, colleagues saw how much it improved the quality of assistance we were able to deliver.” Zandra Ling, Accessibility and Inclusion Support Officer
“This initiative has given our customers greater confidence to travel, with assistance volumes and journeys by disabled passengers rising as a result. I am immensely proud of the team at Swansea for the difference they are making to our passengers’ journeys and lives, ensuring that support is always delivered when it is most needed.” Nathaniel, … Read more