A trusted partner to rail operators
We want to create a world where everyone has access to travel, everywhere.
Jay Shen, Founder & Chief Executive Officer
Jay founded Transreport in 2015 to address structural gaps in assisted travel coordination across rail networks.
Today, Transreport operates as a core operational platform embedded within safety-critical rail environments across Great Britain and Japan, supported by dedicated teams spanning rail operations, engineering, implementation and operator support.
The company remains focused on strengthening reliability, accountability and accessibility in assisted travel delivery at scale.
2025
Awarded the prestigious King’s Award for Enterprise in the Innovation category
2024
Winner of prestigious Equality, Diversity and Inclusion Award at the Railway Industry Association Awards
2023
Finalist in the Inclusivity category at the Apple Design Awards
Our story so far
February
Launched AI-powered Ask PA on WhatsApp to strengthen operational delivery of assisted travel.
2026
September
Transreport awarded the prestigious King’s Award for Enterprise in the Innovation category.
January
Transreport launches its PA Staff technology at East Midlands Airport. Transreport shortlisted for the British Diversity Awards in the Diversity in Tech category.
2025
June
Transreport wins prestigious Equality, Diversity and Inclusion Award at the 2024 Railway Industry Association RIA Awards.
May
Transreport wins East Midlands Airport contract.
2024
June
Transreport is officially named a finalist in the Inclusivity category at the 2023 Apple Design Awards.
May
Jay Shen, is invited alongside other UK startups to attend G7.
Transreport and Hankyu Corporation announce their partnership to transform the experience of rail travel for disabled and older people in Japan.
2023
November
Transreport is featured on BBC Click, highlighting the development of the Passenger Assistance app and its role in enabling more inclusive travel across Britain’s railways.
2018
October
A conversation with a disabled passenger changes this idea into a concept.
2017
Transreport starts its life as an idea.