A trusted partner to rail operators
We want to create a world where everyone has access to travel, everywhere.
Jay Shen, Founder & Chief Executive Officer
Jay founded Transreport in 2015 to address structural gaps in assisted travel coordination across rail networks.
Today, Transreport operates as a core operational platform embedded within safety-critical rail environments across Great Britain and Japan, supported by dedicated teams spanning rail operations, engineering, implementation and operator support.
The company remains focused on strengthening reliability, accountability and accessibility in assisted travel delivery at scale.
2025
Awarded the prestigious King’s Award for Enterprise in the Innovation category
2024
Winner of prestigious Equality, Diversity and Inclusion Award at the Railway Industry Association Awards
2023
Finalist in the Inclusivity category at the Apple Design Awards
Our story so far
Ask PA launch
Launched Ask PA, our AI agent for Passenger Assistance.
2026
King’s Award, a 10M milestone and aviation launch
Awarded the King’s Award for Enterprise: Innovation.
Reached 10M assistance requests managed.
Launched with our first aviation partner.
2025
Japan go live & RIA award
Passenger Assistance Management System goes live in Japan.
Received an award from the Railway Industry Association (RIA).
2024
Japan partnership & international recognition
Partnership announced with Hankyu Railway (Japan).
Apple Design Award finalist.
Represented UK business at the G7 Summit.
2023
GB rail go-live
Passenger Assistance Management System goes live across the Great Britain rail network.
2020
Department for Transport funding
Awarded UK Department for Transport funding to accelerate development.
2018
Founded
Transreport was founded to modernise assisted travel delivery.