“Before using Passenger Assistance, I was always on edge. I’d turn up at a station thinking: how do I ask for help? Will staff know what I need? Will the train be too busy? Those questions were always on my mind.” Umaymah Dakri, disabled rail traveller and Passenger Assistance user
“Together RDG and Transreport have delivered one of the most significant accessibility transformations in Britain’s transport industry, and this is just the start.” Jay Shen, Founder and Chief Executive Officer, Transreport
“The uptake in usage of the PA Staff App tells me it is critical to frontline staff. We had a target within our board KPIs – and we more than tripled it…The PA Staff Operating System gives us a clearer understanding of where the problem areas are. We’re now able to focus on process improvements … Read more