At Transreport, we’re driven by a simple but powerful vision: to connect the world by unlocking access to travel and experiences for everyone, everywhere.
This means breaking down barriers, building more inclusive environments, and using technology to empower businesses to deliver exceptional experiences to customers with access needs.
Together, they explore why accessibility should be a strategic priority for businesses, key barriers Disabled people encounter when travelling, and how innovative technology and research is dismantling those barriers to create a more inclusive future.
Our mission is to pioneer the world’s first accessibility network - a secure digital platform that empowers people with access needs to communicate their requirements seamlessly and without the need for repetition, while enabling businesses to deliver truly inclusive services and unlocking growth opportunities.
“Imagine a future where everyone feels confident accessing travel and experiences freely — a world without societal or physical barriers. This shouldn’t be a dream. At Transreport, we design for inclusivity, creating solutions that empower industry partners and the people they serve. Together, we’re building a future that works for everyone.” - Jay Shen, Transreport Founder & CEO
Introducing PA Access Link: The Future of Seamless Customer Experiences
As part of this vision, we’re proud to introduce PA Access Link — a sophisticated plug-in that transforms the way businesses understand and respond to their customers’ access needs.
Today’s businesses need to deliver inclusive experiences that build trust, foster loyalty, and drive growth. But without the right tools, this can be challenging. That’s where PA Access Link comes in.
Designed to make the communication of accessibility needs between customers and businesses seamless, efficient, and secure, PA Access Link enables your customers to manage how, when, and where they share their accessibility needs — giving them greater control over their experiences.
Whether your customers are booking a train ticket, checking into a hotel, attending an event, or enjoying a day out, PA Access Link ensures their access needs are clearly communicated to your team in advance — so you have all the information you need to confidently deliver exceptional service.
Crispin Humm, Global Director of Customer Success at Transreport, shares why this is so important:
“Personalisation is at the heart of great customer service. The beauty of PA Access Link lies in its simplicity and flexibility. It provides businesses with the insights they need to deliver meaningful, inclusive support at every touchpoint — helping them stand out in a competitive market and build lasting loyalty.”
PA Access Link securely stores and shares users’ access needs through a secure digital profile. It integrates seamlessly with your business’s existing systems.
The Business Advantage
- Seamlessly support diverse customer needs
- Improve customer satisfaction and brand reputation
- Gain real-time insights to enhance operations
- Tap into the $13 trillion global market of people with disabilities and older adults
By integrating PA Access Link, businesses can enhance their customer experience, reduce operational friction, and unlock a powerful commercial advantage, building lasting loyalty and trust.
Emma Partlow, Director of Consumer Engagement and Policy at Transreport, comments:
“As a Disabled person, I know how frustrating it can be to repeatedly share your access needs. PA Access Link changes that by giving people more control and confidence in their interactions with businesses. By empowering customers to share their access needs when and how they choose, we make the entire consumer experience smoother and more inclusive. With 72% of Disabled people likely to visit and recommend venues that care about accessibility, it’s a win-win for customers and businesses alike.”
Building a More Inclusive Future
We’re excited to continue working alongside our partners, investors, and the communities we serve to make accessibility a standard, not an exception.
Join us on this journey to make the world more accessible — for everyone, everywhere.
Learn more about PA Access Link and how it can enhance your business. https://transreport.co.uk/our-technology/pa-engagement-technology/
Or Book A Demo today: https://transreport.co.uk/landing/book-a-demo/
