Case Study
How the Transreport SQR System helped West Midlands Trains to increase fault rectifications, reduce costs and improve team morale.
Real-time reporting and reduced rectification fines
Boosting SQR scores, streamlining processes and improving customer experience.
Our SQR System
Our Service Quality Regime (SQR) system is a comprehensive solution designed to provide train operating companies with essential functionalities and features to monitor and manage faults within their stations or trains.
The system’s key functionality lies in its ability to track reported faults in real-time, ensuring operators have visibility of any issues that may arise. When a fault is reported, the system automatically informs relevant members of staff, enabling efficient fault resolution and reducing any potential downtime.
- Centralised Data Hub
- Rectification Performance Monitoring
- Real-Time Reporting & Alerts
- Clear & Accurate Reporting to the DfT
The system incorporates clear deadlines for fault rectification, as mandated by the auditor, ensuring that train operating companies adhere to strict timelines for issue resolution.
This feature instils accountability and promotes a proactive approach to maintenance and repairs, helping companies avoid potential penalties or non-compliance risks. With its comprehensive fault reporting and management system, the SQR system empowers train operating companies to maintain the highest standards of safety, reliability and efficiency in their operations.
Additional technology solutions in our SQR ecosystem include Planned General Inspections, an internal auditing system that enables train companies to schedule, undertake and review inspections at various locations, as well the ability to log and report any discovered defects.
We have also created a Cleaning Management App, tailored to the needs of train & rail cleaning staff, which focuses on digitising and expediting the cleaning process at stations. Both of these systems feature detailed reporting and offer clear operational oversight for managers and senior staff.
Improved Customer Satisfaction
East Midlands Railway saw an increase in customer satisfaction at their stations following their adoption of our technology.
Increased Rectifications & SQR Scores
West Midlands Trains saw a 30% increase in rectifications and a 25% increase in SQR scores by using our technology.
Net Promoter Score Increase
East Midlands Railway experienced a 34 point increase in their Net Promoter Score as a result of adopting our technology.
What our customers say
"What really impressed me was the way that Transreport worked with our other suppliers, doing a lot of work behind the scenes to give us the system we needed in a matter of weeks. Other suppliers might tell us something will take a year to do, that it’s going to be a real challenge and that they’ll get to it when they can – with Transreport, everything we’ve asked of them has been a top priority and has been addressed really quickly. They’ve been absolutely fantastic in their delivery."
"Transreport are not like a normal IT company or tech company because they actually understand your problems, and rather than having a product that they thrust upon you, they tailor the product they have to meet your needs. You don’t have to change or bend to their requirements, it’s the other way around. It’s incredible value for money."
Our Case Studies
Case Study
How Transreport SQR technology helped East Midlands Railway to achieve their highest ever Net Promoter Scores.