PA Engagement Technology
Connecting Businesses to Customers
PA Engagement Technology
Complimenting your PA Operational Technology to empower seamless, inclusive experiences at every customer touchpoint.
PA Engagement Technology comprises of three key systems: A one-stop plug-in that integrates seamlessly with your systems, allowing customers to share a single secure profile with multiple businesses to communicate their accessibility requirements; and an intuitive mobile app and web app for customers to share their access needs in advance, allowing your staff to get everything ready ahead of time.
Our innovation bridges the gap between businesses and customers, empowering a global network dedicated to creating inclusive experiences for Disabled and older people, as well as anyone with accessibility needs. With PA Engagement Technology, organisations in travel, transport, hospitality, leisure, and events can build a more accessible, customer-focused future.
PA Access Link
PA Access Link gives your customers control over how, when, and with whom they share their accessibility requirements – all from one secure, centralised profile, in line with GDPR data protection regulations.
Whether booking a table at a restaurant, attending an event, checking into a hotel, or planning a day out, Access Link ensures customers’ needs are clearly communicated to the relevant businesses in advance.
Customers can:
- Create a profile to store their accessibility requirements and easily share with different businesses.
- Use guest mode if they don’t want to create a profile or only need to share information once.
- Edit assistance requirements depending on the activity – for example, a customer’s access needs at a football match might be different to a hotel stay.
- Register via the PA App if they are an existing user – and use Access Link across sectors while keeping their travel profile intact.
“PA Access Link is all about flexibility, clarity, and making sure the customer experience is as smooth and stress-free as possible.”Jay Shen
How This Benefits Your Business
Delivering excellent service begins with understanding your customers – and PA Access Link makes this simple.
PA Access Link is a powerful plug-in that integrates seamlessly with your website, giving customers a direct way to communicate their accessibility requirements from the moment they make a booking on your website - either via a personalised profile or a guest log-in.
This information is securely stored, easy to manage, and instantly available to your team, so you can prepare and respond effectively. This ensures a smooth, stress-free experience for your customer from start to finish.
Whether you’re a restaurant, hotel, sports stadium, theatre, or transport provider, PA Access Link helps you connect meaningfully with your customers, removing barriers and enhancing service from the outset.
Built to serve Disabled and older people and anyone with access needs or allergies, PA Access Link supports streamlined communication and flexible user journeys – so every customer receives outstanding service and support.
With PA Access Link, you can:
- Enhance customer experience through real-time communication about their access needs.
- Reduce reliance on phone calls and emails, freeing up staff time and improving operational efficiency.
- Support returning customers through stored profiles – no need to ask the same questions again.
- Unlock valuable data insights to inform inclusive service delivery.
- Strengthen brand reputation by demonstrating a commitment to accessible, inclusive experiences.
Whether you’re operating in hospitality, travel, events, leisure, or transport, PA Access Link ensures your team can deliver seamless, consistent support that meets individual needs.
Why Choose PA Access Link For Your Business
Simplify communication, streamline operations, and deliver truly inclusive experiences - all through one powerful, centralised plug-in.
- UNIVERSAL DESIGN
Ensure seamless access across multiple industries including transport, hospitality, leisure and events
- CUSTOMER SATISFACTION
Create seamless, intuitive experiences that foster customer trust and drive long-term loyalty
- STREAMLINED EXPERIENCE
For both businesses and customers, communication is clearer, faster, and more efficient
- REGULATORY COMPLIANCE
Become an industry leader in global accessibility standards and CSR commitments
- DATA & ANALYTICS
Gain rich data insights to inform staff training and service delivery
- SEAMLESS INTEGRATION
PA Access Link is tailored to suit your brand and operational workflows
PA App and PA Web
PA App is an accessibility assistance request platform for Disabled and older people, and anyone with an access need. Accessible via both a user-friendly mobile app and our convenient PA Web, it allows users to effortlessly arrange assistance for upcoming journeys, events, and experiences.
Designed specifically for transport, passengers can set up personalised profiles, which can then be shared across PA App, PA Web, and PA Access Link - reducing the need to repeat accessibility requirements on different platforms and making it easy to manage assistance requests with confidence.
Real-time updates on the status of requested assistance bookings ensure that your customers remain informed about travel accessibility throughout their entire journey. PA App and PA Web empower passengers to communicate their requirements directly to you, delivering a more inclusive and seamless travel experience for all.
How It Works
Step
1
Customer Creates a Profile
Via PA App, PA Web, or PA Access Link, customers set up a single accessibility profile to communicate their requirements easily across businesses.
Step
2
Customer Makes a Booking
The customer makes a booking through your website. For example, a table in your restaurant or a flight with your airline.
Step
3
Customer Shares Their Profile
Customers are prompted to either log in or use a guest account, where they can securely store and share their profile with your business.
Step
4
You Receive An Assistance Request
Your team accesses all necessary information in advance, enabling better planning and personalised service delivery.
Step
5
You Deliver Exceptional Service
Your team can leverage PA Operational Technology to manage assistance requests in real-time and unlock data insights.